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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Help Topic limit to 32 characters

I'm using OST 1.9.8.

Found that Help Topic is limited to 32 characters most.
When i enter longer Help Topic name, it saves successfully.
However, it's still truncated to 32 characters, as seen in "Open New Ticket" form.

No solution if want something longer?


  • Hello @stelaso

    It is limited by database: ost_help_topic.topic varchar(32), if you want to change it - do it on your own risk, there can be some unforeseen consequences by changing it.

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