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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

OverDue Notice every 3 hour

edited February 2017 in General Discussions
I am writing this post after searching a bit but couldn't find the solution.
I am facing issues in my ticket thread. I have disabled all email alerts. But every 3 hours, there is a log in ticket thread for overdue tickets. like this below.
I dont want it to be created every 3 hour. It should be once a day atleast. Cant find anything in class.ticket.php.
Waiting for response. 
02/24/2017 12:01 pm Ticket Marked Overdue SYSTEM
Ticket flagged as overdue by the system.


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