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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket Default Template (HTML) (System Default) returns NO NAME

(Note: thank you all for the prompt responses -- this is the best support I've received and it isn't even paid!)

I am getting the  osTicket Default Template (HTML)
 (System Default)  e-mail after opening a ticket but, when I receive it there is NO NAME. Please see the attached screen capture below.

Here is the variable being used in the e-mail template: 
Dear %{recipient.ticket.name},

Yet as you can see from the screen capture below... no name comes out on the other end. Any suggestions? Again, I'm using:








osTicket Versionv1.9.12 (19292ad)

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Web Server Software Apache
MySQL Version 5.6.32
PHP Version 5.6.29
image

Comments

  • Just an update. On the osTicket Default Template (HTML) e-mail I tried changing the variable from Dear %{recipient.ticket.name} to Dear %{ticket.name},

    Where there was no name listed in the e-mail with the variable: %{recipient.ticket.name}, there is now a LAST NAME listed in the e-mail with the variable: Dear %{ticket.name}. However, it is still only a LAST NAME and not a first and last name. The e-mail that resulted looks like this:





    image
    now_has_name_but_only_last_name.png
    1216 x 155 - 14K
    now_has_name_but_only_last_name.png
    1216 x 155 - 14K
  • You have a duplicate post for this in 1.10 forums. I will move that one here, and close this one.
This discussion has been closed.