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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket Default Template (HTML) (System Default) returns NO NAME

(Note: thank you all for the prompt responses -- this is the best support I've received and it isn't even paid!)

I am getting the  osTicket Default Template (HTML)
 (System Default)  e-mail after opening a ticket but, when I receive it there is NO NAME. Please see the attached screen capture below.

Here is the variable being used in the e-mail template: 
Dear %{},

Yet as you can see from the screen capture below... no name comes out on the other end. Any suggestions? Again, I'm using:

osTicket Versionv1.9.12 (19292ad)


Web Server Software Apache
MySQL Version 5.6.32
PHP Version 5.6.29


  • Just an update. On the osTicket Default Template (HTML) e-mail I tried changing the variable from Dear %{} to Dear %{},

    Where there was no name listed in the e-mail with the variable: %{}, there is now a LAST NAME listed in the e-mail with the variable: Dear %{}. However, it is still only a LAST NAME and not a first and last name. The e-mail that resulted looks like this:

  • You have a duplicate post for this in 1.10 forums. I will move that one here, and close this one.
This discussion has been closed.