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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Users are not receiving any alerts

Hi, I use version 1.9 and since I already enabled all the alerts and email-settings so theoretically my useres schould receive alerts on the progress of their ticket. I noticed two things:

1. When a new ticket is created or changed in any way a user does not get an alert per e-mail (I tested it also with my personal gmail account and no emails are comming to this account).

2. When I choose "check ticket status" there is a message "an email has been sent to you", but there is no e-mail in my mailbox.

Is there any bug or have I missed some settings?


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