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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Deleted tickets get recreated as new tickets!

v1.10

When i delete a ticket it gets generates a new ticket!


Comments

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  • using php 5.6.30
    mySQL 5.5.27

    only thing i see in php error log is this line.. over and over again.

    [08-Mar-2017 17:34:47 America/Chicago] PHP Deprecated:  Automatically populating $HTTP_RAW_POST_DATA is deprecated and will be removed in a future version. To avoid this warning set 'always_populate_raw_post_data' to '-1' in php.ini and use the php://input stream instead. in Unknown on line 0


    If i open a ticket and click on the "more" button then select "delete ticket" it warns me that the ticket cannot be recovered.. so i delete it.  it says ticket #xxxxxx deleted successfully.  but then the same ticket comes in with a different ticket number...   my only option is to close the ticket at this point..    what gives?
  • It doesn't sound like you are having emails moved out of the inbox after fetching them?

  • I agree with @blueyeguy.  It sounds like you are not deleting the emails, or moving them to another folder after processing them.
  • OMG! you guys rock!  

    That was it!

    Thanks a million!
  • Very welcome but it was all @blueyeguy :)
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