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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

10.rc3 DB Error #1062


v1.10-rc.3 (907ec36) 
MariaDB 10.0.27
PHP 5.6.24-0+deb8u1

time to time agent unable to login, in log such errors, helps only clear "sessions" table in db...

[INSERT INTO `ost_session` SET `session_id` = 'dpkq2csfk76fdsebo4r8l20083', `session_data` = 'csrf|a:2:{s:5:\"token\";s:40:\"f044cebc96b65936b20a1d56aa8a71eb4161b5cb\";s:4:\"time\";i:1473624490;}', `session_expire` = NOW() + INTERVAL 86400 SECOND, `user_ip` = '', `user_agent` = 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_6) AppleWebKit/601.7.8 (KHTML, like Gecko) Version/9.1.3 Safari/601.7.8'] Duplicate entry 'dpkq2csfk76fdsebo4r8l20083' for key 'PRIMARY'

 ---- Трассировка ----
 #0 (root)/include/mysqli.php(204): osTicket->logDBError('DB Error #1062', '[INSERT INTO `o...')
 #1 (root)/include/class.orm.php(3121): db_query('INSERT INTO `os...', true, true)
 #2 (root)/include/class.orm.php(596): MySqlExecutor->execute()
 #3 (root)/include/class.ostsession.php(216): VerySimpleModel->save()
 #4 (root)/include/class.ostsession.php(158): DbSessionBackend->update('dpkq2csfk76fdse...', 'csrf|a:2:{s:5:"...')
 #5 [internal function]: SessionBackend->write('dpkq2csfk76fdse...', 'csrf|a:2:{s:5:"...')
 #6 [internal function]: session_write_close()
 #7 {main}


  • Although the devs have asked the issue reports for th1 1.10 beta be posted to github I have back channel reported this thread to the devs to take a look at.  You still might be better served reporting it on github at:

    As a side note I have not seen this error in my test bed.  You might want to try removing the duplicate entry from the ost_session table and see if it helps.

  • The only solution is to clean ost_settion table
    but after some time this error appears...
    looks like if user try to connect from another ip address from same pc...
  • Are you running cron.php regularly?
  • yes, each 5 minutes

    */5 *   * * *   www-data        /usr/bin/php5 /var/www/helpdesk/docs/api/cron.php
  • Did you upgrade to the 1.10 stable or are you still using a Release Candidate?  If you haven't.... you should upgrade..
  • using  v1.10 (901e5ea) —  Up to date
  • This doesn't look right:

    the api is at OSTICKET_ROOT/api/cron.php so are you sure thats correct?
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