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SLA per organization and severity
Is there a way to setup a configuration where the SLA is set by organization and by severity?
For sample, we have a Organization 1 that they asked for the SLA based on severity like High 1 week, Medium 2 weeks and Low 4 weeks and the Organization 2 where the SLA also should be based on severity like this High 4 weeks, Medium 8 weeks and low 6 weeks.
Thanks for any suggestion.