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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Emails not being sent while site is inactive.

My users only submit their support request via email and not through the support site. If the site has been inactive for a while (the exact length of time for this inactivity is unknown), I do not receive any email's notifying me that a user submitted a support request. I could be days that requests for support could be sitting there.
It's only when I visit my support site, that's when I start receiving emails notifying me of requests for support,

In other words, it appears as if the osticket application is sleeping and when I visit my osticket site, that's when I start seeing support emails being sent to my support inbox.

Also, I've noticed that the Username field does not stick to what I have originally enter as a username is support@......org.
Please see attached

Please advise on how to resolve this.

osTicket Version     v1.9.14 (8b927a0)
Web Server Software      Apache
MySQL Version            5.5.51
PHP Version              5.3.29
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