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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Designing the templates with css html and images

Say if i want to use one of the open source mail templates to customize auto-responses and replies. I would like to know if its possible to do so and if yes, can it be applied to canned responses aswell?

ost 1.10


  • You would have to try it and find out.  Should only take a minute to make a quick template and save it as a single file and then copy and past the contents into the editor in HTML mode.
  • Yeah. after a bit of trial and error, i got the hang of it. Anyway thanks for the reply. Might aswell close this
This discussion has been closed.