osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Filter Rule Criteria for Web Form IP Address
In our company we have multiple physical locations that we have set up as departments in our osTicket installation, and each physical location has it's own subnet on our network. I was wondering if it's possible to setup a filter that would assign a ticket to a department based on their IP address/subnet when they submit a ticket through the web form. Thanks in Advance!