osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
ticket lockout feature issue
Info:osTicket Version :v1.10 (901e5ea) — Up to date
Web Server Software :Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4
MySQL Version :5.5.44
PHP Version :5.5.38
ticket lock feature isn't working with V1.10. we had faced few conclusions recently after update.