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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Advanced search feature feedback

v1.10 Suggestion / feedback

 Advanced search is great. It helps me making some reporting easier. However it would be great if there was a checkbox for "all tickets" rather than keywords, so I can simply filter tickets without entering some keyword common to all tickets - which I dont actually know.

Or perhaps add the advanced search filters to the sort menu.. but then still, all tickets should be an option, otherwise you'd need to search, open, then answered and finally closed lists before compiling results.

Comments

  • I like that idea.  Thank you for the feedback, I have passed it along. :)
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