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Customer Reply Changes Status
Hi! I'm trying to find the settings to change a ticket's status when a customer replies to a ticket (via e-mail or online). I have a status of "Waiting for Customer" so I know it's pending for the customer. When the customer adds to the ticket, I need the ticket to change to "Open" or "Pending" status again so I know the customer replied.
I'm not finding how to do this?
Thank you in advance.