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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Agent Notification Emails

I have tickets going in from the standard client forms assigned to Teams based on a filter. Before I build some kind of task to do it I was wondering if there was a way to have agents in a team notified of new opened tickets that go to that team via email in V1.10

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