osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Inserting screenshots only works half of the times
Inserting screenshots into the ticket response via the WYSIWYG editor only works half of the time. I do NOT have a DB error message (which I seen some others have), but most of the times nothing happens when we try to insert a screenshot into the middle of a response. We realized that this feature is working well if you paste the image into a new (empty) response, but once something have been written or a canned response have been selected the pasting option only works once out of 10 times.
After pasting the image a small icon spinning somewhere in a middle of a text. (This small icon is randomly located, e.g. on the attached screenshot, I tried to insert the image right above the "Please contact us" part.)
I tried inserting via the image insert icon from the editor buttons, but it does not work either.
Any idea what could be the issue? Are others experiencing the same?
Our system/environment is:
Client: Win 10 / most recent Chrome browser
MySQL: 5.6.27. (AWS RDS)
Red Hat Enterprise Linux Server release 6.9 (Santiago) (AWS EC2)