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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Forms

Hi, I need to design a New Ticket Form with different in respect to help topic item. I mean If the user select Help topic1, a bounch of fileds will appear related to helptopic1 and if a user selcet Help topic 2 bounch of new fileds will be appear and so on. is it possible by osticket if so how,
thanks in advance


  • Assuming you are using 1.10 (since you did not include any environment information):

    Create your form, then just go to 

    Admin Panel > Manage > Help Topics > [help topic 1] > Forms > Add Custom Form
  • edited April 2017
    I find out how, thanks by the way
  • I will go ahead and mark this resolved then. Thanks.
This discussion has been closed.