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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

I can't install V 1.10 error 500

It really is frustrating this version 1.10, I currently have an earlier version and never had problems installing, now I did everything as always and I still give 500 error. I asked my hosting to open all permissions and nothing at all. It is a disaster I can not install, to see if it was my hosting, I enabled xampp on my pc and also can not install and it is not the version of php nor mysql. Please check it out because it is a disaster.


  • I appreciate you opening this, thank you for that.

    Please do me a favor and read the guidelines for posting so you can provide some more details about your environment.

    Posting Guidelines

  • This doesn't appear to be a suggestion or feedback. Moving to Installation and Setup Help

  • 500 is a generic internal webserver server error.  It actually tells us nothing.
    No PHP version.
    No webserver and vesion
    No mySQL version.
    No web server/php/mysql error logs included.

  • PHP: 5.6.23
    I don't know where to find logs because I have a hosting. They say they service is ok and other programs runs

  • En xampp lor error:
    2017-04-06 10:45:57 9a4 InnoDB: Warning: Using innodb_additional_mem_pool_size is DEPRECATED. This option may be removed in future releases, together with the option innodb_use_sys_malloc and with the InnoDB's internal memory allocator.
    2017-04-06 10:45:57 2468 [Note] InnoDB: innodb_empty_free_list_algorithm has been changed to legacy because of small buffer pool size. In order to use backoff, increase buffer pool at least up to 20MB.

    2017-04-06 10:45:57 2468 [Note] InnoDB: Using mutexes to ref count buffer pool pages
    2017-04-06 10:45:57 2468 [Note] InnoDB: The InnoDB memory heap is disabled
    2017-04-06 10:45:57 2468 [Note] InnoDB: Mutexes and rw_locks use Windows interlocked functions
    2017-04-06 10:45:57 2468 [Note] InnoDB: _mm_lfence() and _mm_sfence() are used for memory barrier
    2017-04-06 10:45:57 2468 [Note] InnoDB: Compressed tables use zlib 1.2.3
    2017-04-06 10:45:57 2468 [Note] InnoDB: Using generic crc32 instructions
    2017-04-06 10:45:57 2468 [Note] InnoDB: Initializing buffer pool, size = 16.0M
    2017-04-06 10:45:57 2468 [Note] InnoDB: Completed initialization of buffer pool
    2017-04-06 10:45:57 2468 [Note] InnoDB: Highest supported file format is Barracuda.
    2017-04-06 10:45:57 2468 [Note] InnoDB: The log sequence numbers 1835037 and 1835037 in ibdata files do not match the log sequence number 23190682 in the ib_logfiles!
    2017-04-06 10:45:57 2468 [Note] InnoDB: Database was not shutdown normally!
    2017-04-06 10:45:57 2468 [Note] InnoDB: Starting crash recovery.
    2017-04-06 10:45:57 2468 [Note] InnoDB: Reading tablespace information from the .ibd files...
    2017-04-06 10:46:06 2468 [Note] InnoDB: Restoring possible half-written data pages 
    2017-04-06 10:46:06 2468 [Note] InnoDB: from the doublewrite buffer...
    2017-04-06 10:46:07 2468 [Note] InnoDB: 128 rollback segment(s) are active.
    2017-04-06 10:46:07 2468 [Note] InnoDB: Waiting for purge to start
    2017-04-06 10:46:08 2468 [Note] InnoDB:  Percona XtraDB ( 5.6.32-79.0 started; log sequence number 23190682
    2017-04-06 10:46:08 16192 [Note] InnoDB: Dumping buffer pool(s) not yet started
    2017-04-06 10:46:08 2468 [Note] Plugin 'FEEDBACK' is disabled.
    2017-04-06 10:46:08 2468 [Note] Server socket created on IP: '::'.
    2017-04-06 10:46:09 2468 [Note] c:\xampp\mysql\bin\mysqld.exe: ready for connections.
    Version: '10.1.19-MariaDB'  socket: ''  port: 3306 binary distribution

  • Please provide your webserver log for the 500 error.
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