osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
is osTicket suitable for multi-tenant support environments?
Hello, I am new to osTicket. Before I go through the trouble of a self-guided installation, I was wondering if osTicket is suitable in principle for a multi tenant environment. In my scenario, agents would service multiple customers from a single platform. Data isolation between customers is key, i.e. no customer must ever know about the existence of the other customers let alone have access to their tickets or even their usernames.
I spent some time with RequestTracker, assuming (wrongly) that since its rights matrix was highly configurable, this should be no issue, but it turned out that RT is fundamentally not suitable for multi tenant environments. Before I look deeper into osTicket, it would be good to know if there are any views on its multi-tenant capability
Any guidance or pointers much appreciated.