osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Agents can select each department if they create a new ticket
I am using osTicket-v1.9.14.
I am wondering: Agents can select each department if they create a new ticket.
Agent1 belongs to 'support' department only. Agent1 is assigned to group 'support_staff'.
All groups have access to 'support' department. Group 'support_staff' has Department Access only to 'support'.
While creating a new ticket Agent1 can see/select all departments created in osticket from the 'Department:' dropdown list. For example, Agent1 can select 'accounting' department and can create a 'accounting ticket'. Not sure if this is by concept or if it is a bug. Anyway, it is a bad approach for us. What can I do, that agents can only select departments they are associated with?