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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Time zone Issue

osTicket Version
v1.10 (901e5ea)
Up to date
Web Server Software Apache Phusion_Passenger/4.0.10 mod_bwlimited/1.4
MySQL Version 5.5.44
PHP Version 5.6.25
issue :
Time zone is properly set in server & also in the OS ticket but we are still getting 1 hr diff

for example : if the time is 11:30 AM IST
its showing 10:30 AM IST

Please help as unable to get correct time stamp on tickets !


  • Hi Dave,

    Can you provide me with a screenshot of the time settings within your OSticket?
    Also, check if the time on your computer is correct aswell (-:

    Best regards,
  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    web server timezone?
    mysql server timezone (if different machine)?
    mysql db timezone?
    php time zone settings?
    osTicket time zone settings?
    Your Profile's time zone settings?
  • There is a new pull request that might help with this:

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