osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Alerts not being received by Team Members
Here's the scenario:
If a ticket is assigned to a Team, every team member is receiving the alerts. Once the ticket is picked up by one of the team members, the alerts will only be sent to the assigned agent. Can you help me do it in the back end that the alerts will still be sent to the team members even though it's assigned to an agent?