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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Duplicate email to ticket when deleting the ticket

Hello All,

I setup email to ticket without issue, and received 2 test tickets as expected.
From within OST we deleted the tickets since they were tests, however the next cycle that the email is checked ( email still in mailbox) the tickets are recreated.  Did this a couple of times to confirm.

I didn't see any options on email setup to remove the message from the server, or to ignore previously read messages.

Any suggestions?

thank you!!!

Server Information
osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareApache
MySQL Version5.6.35
PHP Version5.6.30


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