Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Duplicate email to ticket when deleting the ticket

Hello All,

I setup email to ticket without issue, and received 2 test tickets as expected.
From within OST we deleted the tickets since they were tests, however the next cycle that the email is checked ( email still in mailbox) the tickets are recreated.  Did this a couple of times to confirm.

I didn't see any options on email setup to remove the message from the server, or to ignore previously read messages.

Any suggestions?

thank you!!!

Server Information
osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareApache
MySQL Version5.6.35
PHP Version5.6.30

Comments

Sign In or Register to comment.