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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Bug: Selecting predefined Responses are not shown up in the Editor-Window below

since we upgraded to 1.10 the selection of predefined responses is buggy.
if we select a predefined answer, it will not show up. if we click in the empty editor-window after that, and then select another predefined answer it will be shown correctly - this can be reproduced every time - it happens all the time!


  • I have no idea what you are talking about or what you mean by "predefined response" . 
    Do you mean Canned Response?

    Please tell us:
    • Where you are seeing this.
    • What you are seeing.
    • How we can attempt to replicate the issue.
  • predefined is the 1to1 translation for "Vordefiniert"!
    it is at the bottom of the ticket-view-page inside the backend. i think canned response is your translation in english - yes.

    i try to explain more detailed:
    if i reoad the view of a ticket and immediatly click on
    "Vordefinierte Antwort wählen" and select one of the predefined answers,
    the message will not be displayed in the Editor-Pane.
    If i click
    inside the Editor-Pane first, to set the cursor inside the Editor-Pane
    and click then on "Vordefinierte Antwort wählen" and select one of the
    predefined answers, it will be inserted correctly into the Editor-Pane.
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