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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Alert ticket creator and collaborator of ticket status change

Following, I am looking for a way to notify user (ticket creator) and collaborators on a status change: resolved or closed for example.

This is required on our project for legal reasons: all team of the client must receive notifications when resolved or closed.

I tried using canned answers but only the user receives the notification.

How to achieve this?


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