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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Settings / Users / Templates / Sign-In Page

Hi,
I'm currently customizing osTicket into French.
I have changed the Sign-In template (added French translation) but it has no effect on the customer login page.
Any idea why?
Thank you!


Comments

  • You really haven't given us enough information to assist you.  
    Version of osTicket?
    How are you trying to "customizing osTicket into French"

    Maybe install the French language pack?
  • I'm using v1.10
    I have installed the French language pack.

    When I go to Settings / Users / Templates / Sign-In Page I can see the flags for Englisg and French.
    I have changed the information into the French tab.

    When I access the home customer page, it is in French.
    When I click on "Open a new ticket", again the page is translated into French but the header is still in English.
      "

    Sign in to Roland DG Retail Helpdesk

    To better serve you, we encourage our Clients to register for an account.
    "
     


  • Sounds to me like your web browser is saying "send me en-us".
  • I have added 2 other language packs: Deutsch (German) and Nederlands.
    When I switch to different languages on the end-user sign-in page (with the flags), everything is well translated except this header message.
    I have tried on several computers and tablets, several web browsers (Chrome, IE, Safari) and I always have the same result.
    I have attached the screenshots of the log-in page and the associated templates in the 4 different languages.
    If you think it is more related to the server, do you have any idea of what do I need to change?
    Thank you for your help.

    log-in page English.PNG
    844 x 488 - 51K
    log-in page French.PNG
    843 x 490 - 52K
    log-in page German.PNG
    843 x 490 - 53K
    log-in page Nederlands.PNG
    839 x 492 - 51K
    Template English.PNG
    745 x 446 - 27K
    Template French.PNG
    747 x 447 - 26K
    Template German.PNG
    741 x 446 - 23K
    Template Nederlands.PNG
    744 x 444 - 24K
  • edited April 26
    If the behavior is the same across all language packs then that string has yet to be implremented as a translated string.
  • Can you explain me how to do that?
  • No even remotely.  I'm a forum moderator not dev.
  • Here you will find a solution for your problem: Click here.

    Have a nice day,
    Jürgen
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