Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Settings / Users / Templates / Sign-In Page

I'm currently customizing osTicket into French.
I have changed the Sign-In template (added French translation) but it has no effect on the customer login page.
Any idea why?
Thank you!


  • You really haven't given us enough information to assist you.  
    Version of osTicket?
    How are you trying to "customizing osTicket into French"

    Maybe install the French language pack?
  • I'm using v1.10
    I have installed the French language pack.

    When I go to Settings / Users / Templates / Sign-In Page I can see the flags for Englisg and French.
    I have changed the information into the French tab.

    When I access the home customer page, it is in French.
    When I click on "Open a new ticket", again the page is translated into French but the header is still in English.

    Sign in to Roland DG Retail Helpdesk

    To better serve you, we encourage our Clients to register for an account.

  • Sounds to me like your web browser is saying "send me en-us".
  • I have added 2 other language packs: Deutsch (German) and Nederlands.
    When I switch to different languages on the end-user sign-in page (with the flags), everything is well translated except this header message.
    I have tried on several computers and tablets, several web browsers (Chrome, IE, Safari) and I always have the same result.
    I have attached the screenshots of the log-in page and the associated templates in the 4 different languages.
    If you think it is more related to the server, do you have any idea of what do I need to change?
    Thank you for your help.

  • edited April 2017
    If the behavior is the same across all language packs then that string has yet to be implremented as a translated string.
  • Can you explain me how to do that?
  • No even remotely.  I'm a forum moderator not dev.
  • Here you will find a solution for your problem: Click here.

    Have a nice day,
Sign In or Register to comment.