osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I did setup sending emails through our GSuite account but I am getting Mailer Errors
Unable to email via SMTP:ssl://smtp-relay.gmail.com:465 [email@example.com] Failed to set sender: firstname.lastname@example.org [SMTP: Invalid response code received from server (code: 550, response: 5.7.1 Invalid credentials for relay [220.127.116.11]. The IP address you've 5.7.1 registered in your G Suite SMTP Relay service doesn't match domain of 5.7.1 the account this email is being sent from. If you are trying to relay 5.7.1 mail from a domain that isn't registered under your G Suite account 5.7.1 or has empty envelope-from, you must configure your mail server 5.7.1 either to use SMTP AUTH to identify the sending domain or to present 5.7.1 one of your domain names in the HELO or EHLO command. For more 5.7.1 information, please visit 5.7.1 https://support.google.com/a/answer/6140680#invalidcred c207sm541732wmd.0 - gsmtp)] The IP address you registered in the G Suite SMTP relay service setting doesn’t match domain of the account this email is being sent from. If you are trying to relay mail from a domain that isn’t registered in your Googles Apps account, you must configure your mail server either to use SMTP AUTH to identify the sending domain or to present one of your domain names in the HELO or EHLO command. See SMTP Relay service setting for more information.
GSuite SMTP relay is configured to only accept mail from the specified IP addresses 87.XX.235.184
OSTicket is hosted on server IP 87.XX.235.184 available on support2.example.com
From email setup in OSTicket is email@example.com
How can I solve this? Shall I use firstname.lastname@example.org?
Thank you in advance,