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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

New tickets emailed to Agents

I'm not sure if this is an option available, but I want to send tickets with a certain criteria (eg email address or particular business) to a different agents.

Can this be done, and if so can someone point my in the right direction.

I'm using v1.10 of OSticket.

Thanks
Paul.

Comments

  • Yes ticket filters can do this 

    Admin Panel > Manage > Ticket Filters
  • Ok thanks, I've got that part sorted.  But now a ticket gets assigned, how do I get OSticket to email the agent with the relevant details of the ticket?
  • Admin Panel > Settings > Tickets > Alerts and Notices

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