osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
New tickets emailed to Agents
I'm not sure if this is an option available, but I want to send tickets with a certain criteria (eg email address or particular business) to a different agents.
Can this be done, and if so can someone point my in the right direction.
I'm using v1.10 of OSticket.