osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Create a ticket as someone else.
Is there a way to disable the ability to create a ticket as another user? I have an admin user who will at times create a ticket as the user having the issue. For example, I have an admin account. I can sign in as myself, choose a different user under the user field, and create a ticket as them. This however doesn't collect all the required information. In addition to the user having the issue needs to be the one creating the ticket. I can't make the admin account not an admin, thought I have tried talking to that person. However if there was a way to do this in the back end that would just add a layer of peace of mind.