osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Q: Is it possible to fetch mails from specific IMAP folder?
i am using osTicket v1.10 together with an imap mailbox. A webcron fetches emails from the mailbox and osticket processes those accordingly. From time to time i receive e-mails that are clearly no support requests. I would like to filter those out.
My idea was to let osticket fetch the e-mails from a specific imap folder. That way i could seperate support requests from non-support request e-mails.
Is it possible to let osticket fetch e-mails from a specific imap folder (ex.: INBOX\Support)?