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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Q: Is it possible to fetch mails from specific IMAP folder?

Dear all,

i am using osTicket v1.10 together with an imap mailbox. A webcron fetches emails from the mailbox and osticket processes those accordingly. From time to time i receive e-mails that are clearly no support requests. I would like to filter those out.
My idea was to let osticket fetch the e-mails from a specific imap folder. That way i could seperate support requests from non-support request e-mails.
Is it possible to let osticket fetch e-mails from a specific imap folder (ex.: INBOX\Support)?





  • This is not a feature in osTicket at this time.  It collects mail from the imap account, not folders.  You should use a dedicated email address for your installation.
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