Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Q: Is it possible to fetch mails from specific IMAP folder?

Dear all,

i am using osTicket v1.10 together with an imap mailbox. A webcron fetches emails from the mailbox and osticket processes those accordingly. From time to time i receive e-mails that are clearly no support requests. I would like to filter those out.
My idea was to let osticket fetch the e-mails from a specific imap folder. That way i could seperate support requests from non-support request e-mails.
Is it possible to let osticket fetch e-mails from a specific imap folder (ex.: INBOX\Support)?

Thanks,

regards,

mdawid
Tagged:

Comments

  • This is not a feature in osTicket at this time.  It collects mail from the imap account, not folders.  You should use a dedicated email address for your installation.
Sign In or Register to comment.