osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Color Coding and response time
I'm brand new, so please forgive me if this has been covered before. I did search before posting.
Is there a way to color code tickets based on age so that agents can see what is overdue at a glance?
Also, my team is not as concerned about SLAs as they are response time. Is there a way to track this? We guarantee a ticket will be responded to within a certain amount of time.