osTicket v1.10 (Latest Release)
It looks like you're new here. If you want to get involved, click one of these buttons!
In this Discussion
osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go
get it now
Standard staff can't see closed tickets
I'm using osTicket
Is it possible to enable standard staff user to see closed ticket?
Tickets are assigned a Department or Team. They can also be assigned to an Agent.
To ensure that a staff can see a closed ticket ensure that the ticket is in a Department that they have access to.
Powered by Vanilla