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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

How do you change the subject on a ticket after it has been created

Server Information
osTicket Versionv1.10 (901e5ea) —  Up to date
Web Server SoftwareApache/2.4.18 (Ubuntu)
MySQL Version5.7.18
PHP Version7.0.15-0ubuntu0.16.04.4

Sometimes we want to change the subject of a ticket, but, once it has been entered we cannot find out where we can do this, does anybody have any ideas?


  • View ticket.
    Click Edit.
    Modify the Issue Summary field.
    Add an internal note.
    Click Save.
  • Hi ntozier,

    I followed instructions but when I select Edit I cannot find the 'Modify Issue Summary Field' option.
    Attached is a screenshot of what I get when I click edit.

  • Attached file
  • edited May 2017
    Then you do not have it checked as editable in the field config.

    Admin panel -> Manage -> Forms -> Ticket Details.

  • So you can guess what my next question is...

    Where do I change this? 
  • You follow click on the links in the response above.
  • sorry ntozier...did not see the comments when I went into the discussion..anyway tried your instructions and it works perfectly now... thank-you very much for your help.
  • Very welcome. :)
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