osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Stop eMail on "No Action Needed"...
If I select "No action needed", I don't want it to send any emails out. It appears it is sending the email out as I am getting responses back sometimes from the user's email asking why we did this.
Noob to this, so may be easy...i hope. :)