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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Stop eMail on "No Action Needed"...

If I select "No action needed", I don't want it to send any emails out.  It appears it is sending the email out as I am getting responses back sometimes from the user's email asking why we did this.

Version 1.10

Noob to this, so may be easy...i hope. :)
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Comments

  • There is no such things as "No action needed" so really I have no idea what you are talking about.
  • Wow, talk about arrogant non-help response.   Yes, Neil, we do have this. 

    We have "No action needed" as a Change Status option.  You may not  have this, but we do.  Probably setup by the IT prior to me.  Let me ask my question a different way then...

    Is it possible to modify email settings on a specific Change Status option so that when the ticket is changed to this status, that there are no emails sent out?
  • So you are using a custom ticket status [which there is no way we could know unless you tell us] and want when someone clicks the "change status" button for it to not send an email to the User.  This is the default behavior of change status button.  Changing ticket status does not have any alert or notification

    Perhaps you mean you are entering a response (or using a canned response) and choosing a different Ticket Status in the drop down?  If that is the case then you can make the ticket update not send an email by also selecting the -- Do Not Email Reply -- in the To: field.
  • Because you didn't get an answer you were looking for, Ntozier's answer was arrogant? All he did was answer your question. Not sure where his arrogance is in his statement. You barely provided details as to your environment other than a custom change that was done on your end, and the version of OSTicket. I see you are new, and maybe you didn't read the posting guidelines. But please do when you have a moment. It may not pertain to this post, but it's good to know when posting for help in the forums. 

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you. 
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