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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

upgrade to php


We are currently running osticket v1.10 and our server currently has php 5.4.45.  

We realise that we need php5.6.x and we want to upgrade this.

I wanted to ask if anyone has experience with this type of upgrade?

During the upgrade I realise that we may experience some system down-time, but other than this will it be seamless to the users/agents? 

Do we also have to worry about lost data when we upgrade? 


  • Your data is in your database, MySQL or whatever you are using. That won't be lost, but you should make a backup of your ostconfig file that has your username, password, and database prefix in it. @Ntozier, any good recommendation on upgrading of PHP? I would assume it's delete PHP folder, install new one, and re-point the correct paths in the config file. It's been a while since I have updated, sorry.
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