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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Same message sending

Hi experts,

We are using osTicket (v1.9.14). 
I have a problem. The same agent message is constantly being sent and also agent has closed the browser after writing the message.

Like this:

- User : Hi..........
- System : Auto Assignment .
- Agent : Problem solved.
- Agent : Problem solved.
- Agent : Problem solved.
- Agent : Problem solved.

What is the cause of this problem ? Any idea ?

Best regards.


  • Could it be that the message was a replied email... and the email is not getting deleted from the POP/IMAP account?
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