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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

AD authentication working only for agents

Hi All,

I`m new with OSTicket and testing on y organization. Sorry if this questions is naive.

My AD integrations allows to authenticate Agents, but for clients. Why I was expecting, - and it was the reason to choose OSTicket-, is OSTticket to allow cliente authentication  when creating their tickets.
IS this posibles? or I`m having some kind of misconfiguration?

Thanks in advance!!


  • My Agents and my Users authenticate against AD.  So yes.
  • I am not quite sure I understand correctly, please correct if I am wrong. You are wanting to have your clients be authenticated the same way your agents are, through AD? 
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