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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Change form in ticket detail

Dear all,

My osTicket information:

osTicket Version: v1.10 (901e5ea)    
Web Server Software: Apache/2.4.17 (Win32) OpenSSL/1.0.2d PHP/5.5.38
MySQL Version: 10.1.13

PHP Version: 5.5.38

Now I want to change the ticket form, add, remove information field in ticket detail, is it possible?image

Pls check image attached.

Thank you


  • Go to: 
    Admin panel -> Manage ->  Forms -> Ticket Details.

    The fields that you can add, remove, and change is done there.
  • Hi ntozier,

    Can I change the layout, font size when I print out PDF ticket file?

    Thank you

  • Please update your PHP to 5.6.x. You are running a version where osticket v1.10 has some problems with per many posts on the forum. 
  • Sorry,

    I mean I don't want to include "Source" in ticket and change to another field data that I create in "Contact Information" in Admin Panel. I also want to change this in pdf print out file.

    Thank you.

  • Hi ntozier,
    I Go To:
    Admin panel -> Manage ->  Forms -> Ticket Details. 
    Want to make visibility phone field required, But unable to edit this field. 

    Osticket 1.10.1
    PHP 5.6
    Mysql 10.1
  • @aalamgeer please do not highjack other peoples threads.
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