osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I added 2 custom list called Location and Store Name. I added those two on 'Contact Information' so that when a user creates a new ticket, they can select their location plus the store name to describe where they are at. But when they hit submit and I look in the ticket view and review their problem I noticed that the location and store name are not added to the ticket user info section. Please help.