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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket v1.10 Ticket Print

LeratoSelepeLeratoSelepe
in Mods and Customizations
Hi there

Has someone modded or can someone assist me in modding the custom data font size on ticket print?

Check my attached picture, underneath "Jobcard details", i would like to make that font/table smaller 

Essentially i would like to make the items on the below code appear smaller:

<!-- Custom Data -->

<?php
foreach (DynamicFormEntry::forTicket($ticket->getId()) as $form) {
    // Skip core fields shown earlier in the ticket view
    $answers = $form->getAnswers()->exclude(Q::any(array(
        'field__flags__hasbit' => DynamicFormField::FLAG_EXT_STORED,
        'field__name__in' => array('subject', 'priority')
    )));
    if (count($answers) == 0)
        continue;
    ?>
       <table class="custom-data" cellspacing="0" cellpadding="4" width="100%" border="0">
        <tr><td colspan="2" class="headline flush-left"><?php echo  $form->getTitle(); ?></th></tr>
        <?php foreach($answers as $a) {
            if (!($v = $a->display())) continue; ?>
            <tr>
                <th><?php
    echo $a->getField()->get('label');
                ?>:</th>
                <td><?php
    echo $v;
                ?></td>
            </tr>
            <?php } ?>
        </table>
    <?php
    $idx++;
} ?>

Kind Regards
Noobie
Tagged:

Comments

  • ntozierntozier
    No attached picture.

    Are you really running a RC (release candidate)?  You should really upgrade to the stable.

    I would think that you would need to alter /include/class.pdf.php 
  • LeratoSelepeLeratoSelepe
    Hi i have now attached the image. and sorry i am running the stable version.... not the RC


    screenshot.jpg
    748 x 393 - 48K
  • ntozierntozier
    Ah okay.  I think that the font size may be in /include/mpdf/config.php

    I think that the fonts avail are in /include/mpdf/config_fonts.php

  • LeratoSelepeLeratoSelepe
    Thank you
  • LeratoSelepeLeratoSelepe
    Hi found the proper place to change it

    its actually in ticket-print.tmpl around line 51 you just have to add a "font-size: ##px" line there and it changes the whole custom data table size... now to figure out how to split the table into two
  • Synt4xErrorSynt4xError
    Hopefully you are documenting where you are making your changes.

    Is your question answered here?
  • LeratoSelepeLeratoSelepe
    @Synt4xError i am  making backups of all the files i edit and keeping notes of where i make my changes

    thanx
  • Genius95Genius95
    Hi! I'm trying to modify the size of the fonts inside the PDF, using "ticket-print.tmpl" file.
    But, I can see changes only in the "Ticket Detail" field.

    How can I reduce the font of the content and notes?
    Thanks.
  • Synt4xErrorSynt4xError
    @Genius95 please open your own thread as your solution may be different from LeratoSelepe.

    Prior to opening your thread;

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

  • ninhadidasninhadidas

    Hi all,

    Anyone know how to add custom variable that created in User Information in PDF file? I want to change "Source" by my custom field in pdf file.

    image

  • ntozierntozier
    You cannot change the source of the ticket... its where the ticket was generated from.
  • Sam_ParrisSam_Parris
    @ninhadidas to clarify, are you saying when you print a ticket to PDF you want additional information to appear, or you want the additional information to appear in the ticket view?
  • ninhadidasninhadidas
    edited June 2017
    @Sam_Parris yes, when I print a ticket to PDF, I want additional information appear, such as information field in User Information form
  • ninhadidasninhadidas
    @ntozier: I mean change Source by other information or add more information that I mention above.
  • Sam_ParrisSam_Parris
    @ninhadidas go to include\staff\templates\ticket-print.tmpl.php line 128

    This is the ticket metadata, you can then edit what information appears in the top portion of the printout.
  • ntozierntozier
    Yes, you would have to edit the core source files (specifically the file mentioned above by @Sam_Parris)
  • ninhadidasninhadidas

    @Sam_Parris & @ntozier:

    I've already edited ticket-print.tmpl.php but I don't know the variable of the field that I created in Contact Information form, pls check the image for detail.

    Thank you.

    image


  • Sam_ParrisSam_Parris
    You would need to look in your database tables to find where these variables are stored and what name would pull them out.
  • ntozierntozier
    In a normal message you would use 

    %{ticket.VARIABLE}
    I have no idea if this works in anyplace other then in message templates though, as I have never tried it.
  • ninhadidasninhadidas
    edited June 2017

    Hi @Sam_Parris:

    This is my database table for the fields that I created

    image



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