osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
auto-assign a ticket without assigning it in the help topic
How do I auto-assign a ticket to a single user on the computer to attend a request without assigning it in the help topic ?.
For example, I have 5 people in support in 1 team, but I want the tickets to be assigned to one person, while that person attends a ticket, another person is automatically assigned the next and so on, until he reassigns the first one.