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Need to be able to unassign team when reassigning to an individual
I have opened a topic in the past but the solution did not work well.
I need the ability for anyone to reassign a ticket that is currently assign to a team to and individual and therefore remove the assignment of the team.
Is the possible in any of the new releases?
As of right now there is an unassign feature but it is only available to the department manager. It would be workable if even just that feature was able to be used by more than just one person.