osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
We use osTicket in the background, user interaction is only by email or phone, no access to the portal.
With our phone customers it can sometimes be that they dont have an Email address (or maybe dont want to give one). Now I have seen that you cant actually 'untick' the Email requirment. Makes sense obviously for an Email ticketing system but I was wondering if it would be possible and if it is, what the consequences are.
Alternative is just to use a dummy address, e.g. my own email address.