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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

cannot complete install of osticket due to missing ost-config.php file

osticket ver 1.10
PHP 5.6

download and extracted osticket.  copied, via FTP, all files in "upload" folder to server, www.domian.com/osticket.  renamed ost-sampleconfig.php to ost-config.php and copied to www.domian.com/osticket.  typed in www.domian.com/osticket/support and began installation of osticket.  

however, I am getting "Configuration file missing!  I have gone through this several times making sure I am doing everything as stated in http://osticket.com/wiki/Installation but I still get same error.  I have confirmed that the ost-config.php file is named correctly and in the correct location.  what am I missing?

Comments

  • " and copied to www.domian.com/osticket."

    the ost_config.php file should be in the same place that the sample is.
    That is the /include folder.
  • thanks that did it
  • do I understand correctly that I should delete the directory www.domain.com/osticket/setup now that it is installed?
  • Q: do I understand correctly that I should delete the directory www.domain.com/osticket/setup now that it is installed?

    A: Yes.
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