osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Where exactly do Tickets and Threads get Inserted Into Database?
Can anyone tell me exactly where, in the overall code files, the insertion of new ticket records
and the insertion of thread records
Are there multiple places that actually execute the `INSERT INTO` or does it only happen in one spot?
Thank you for helping.