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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Profile Picture

Hello! I want to add a feature that users can upload a profile picture so that admins of my osTicket can easily recognize them. Can someone please help me? Thanks a lot if there's one. :)


  • Moving thread to Mods and Customizations.

    osticket uses Gravatar.
  • Does osTicket can support feature like users can upload their own preferred picture?
  • edited June 2017
    Users can use, its their gravatar. They can upload whatever picture they want.
  • Gravatar is too complicated for the layman user.
  • Then you have a problem.  If a web page that you can log into and set your email address and profile is too complicated for your users, then your users will certainly not be able to create accounts, log into, and describe what their technical problems are by filling out a form, and clicking to submit it, or any other web page with forms on the entire internet.
  • Hello ntozier, could you explain how the gravatar functionality works? When in the admin panel under users or agents I see I have a drop down menu to select some default gravatar icons, which is cool, but I do not see any ability to upload or connect gravatar accounts? Where would this feature be located?
  • See:

    Gravatar Images are associated with an email address. osTicket checks with gravatar to see if there is an image.  If there is, it uses it.  If there is not, it uses a default one.
  • Gravatar requires from what I see an account with Wordpress, which many will not have and will not want to create. Especially my customers. It would be better to allow image uploads, a nice professional photo of oneself to display to customers. And they in turn, may want to post a photo of themselves. I for instance, have never met many of my clients. 

    Maybe someday...
  • Gravatar requires you setup a Gravatar Account (which is also  You can also log into their service using Google.
  • It's more easy, upload de profile picture. 
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