osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I have searched but I cannot find direct information on the following questions
1. once the user password is set can I lock out the user from changing their password. i.e. they must contact admin to change or reset password.
2. is it possible to have passwords for users. i.e. users must login with name and password.